Support

Log in to the DJI Mission Planner and click Manage subscription in the top bar. This opens the Stripe customer portal where you can cancel at any time. Your access will continue until the end of your current billing period.

First, make sure you are logged in with the same email address you used to register on this site. If you paid using Apple Pay or a different email address, your access may not have been linked automatically. Please contact us using the form below and we will resolve it promptly.

Check your spam or junk folder first. If it’s not there, go back to the DJI Mission Planner page and click Resend confirmation email. If you still don’t receive it, contact us below.

Yes. Your subscription is tied to your account, not a specific device. Log in from any desktop or laptop browser.

Log in to the planner and click Manage subscription to access the Stripe customer portal, where you can update your card details.

The mission planner currently generates missions compatible with the DJI Mini 4 Pro using the DJI RC controller with DJI Fly app.

Missions are exported as KMZ files using DJI’s WPML (Waypoint Markup Language) format, which is compatible with the DJI Fly app waypoint mission feature.

See Tutorial 4: Loading a Mission onto Your DJI Controller for step-by-step instructions.

Make sure the file is saved to the correct folder on your controller and SD card:

• DJI_STORAGE/WAYPOINT/
• SD_CARD/WAYPOINT/

The mission must be present in both locations. See Tutorial 4 for full instructions.

Try refreshing the page. If the issue persists, try a different browser (Chrome or Firefox recommended) or clear your browser cache. The planner requires a stable internet connection to load map tiles.

Currently, missions need to be recreated in the planner if changes are required. We recommend noting your mission settings before exporting.

The planner works best in modern desktop browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari (macOS)

Mobile browsers are not recommended due to the map interface requiring a larger screen.

No. The planner runs entirely in your browser. No plugins or downloads are required to plan and export missions.

The DJI Mini 4 Pro (under 250g) can be flown without a Remote Pilot Licence (RePL) under the standard operating conditions. However, automated waypoint missions must still comply with all CASA rules including flying within visual line of sight and below 120m AGL. Always check current regulations at casa.gov.au/drones.

VisionAnalytix does not provide legal or regulatory advice. It is your responsibility to ensure compliance with all applicable aviation regulations.